Returns
If you wish to cancel or exchange an item, please complete this form. You will then receive further information about your return request.
Your name*: Your company: Your telephone number: Your e-mail address*:
Street*
House number*
Postcode*
Place of residence*
Which store did you order from?*: What is your order number?* What is the article number?
You would like:* AuswahlArtikel widerrufenUmtausch
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We will be happy to exchange your item, please fill out the form. You will then receive a returns label provided by us to print out.
The cost calculation for the return shipment is based on our standard shipping costs.
If the return is not due to our error, the return costs of €5.95 will be deducted from your refund.
You can also return the goods with a parcel service of your choice, please send your return to the following address:
UNICUM Merchandising GmbH
Returns center
Fritz-Reuter-Strasse 70
44867 Bochum
Please note that returns to other addresses will not be processed.
In the meantime, you can reorder your desired item in our store.
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Please select the reason for return*:
AuswahlKeine BegründungWare gefällt nichtWare zur Auswahl bestelltWare oder Qualität ungenügendWare beschädigtFalscher Artikel geliefertAnderer Grund
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You are welcome to return the ordered items to us.
Please complete the form and you will then receive a returns label from us to print out.
The cost calculation for the return shipment is based on our standard shipping costs. If the return is not due to our error, the return costs of €5.95 will be deducted from your refund.
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Too bad that you do not like the delivered product! You are welcome to let us know how we can improve.
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We are delighted that you have found something in our range!
You are welcome to return the products ordered for selection to us.
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We apologize that the product did not meet your expectations.
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We apologize for the incorrect delivery.
You are welcome to return the incorrectly delivered item to us.
Please complete the form and you will then receive a returns label from us to print out. The cost calculation for the return shipment is based on our standard shipping costs. If the return is not due to our error, the return costs of €5.95 will be deducted from your refund.
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Contact us
Please let us know the type of error, the name of the incorrectly delivered or missing item or other information about your return. You are welcome to send up to three pictures or attachments.
Consent to data processing & the returns conditions I agree that my details from the contact form will be collected and processed to answer my request. The data will be deleted after your request has been processed. Note: You can revoke your consent at any time for the future by sending an e-mail to [email protected]. Detailed information on the handling of user data can be found in our privacy policy. I agree that the return costs, up to a maximum of the cost of the outward shipment, will be deducted from my credit note or invoiced again, provided that UNICUM Merchandising GmbH or partner companies are not responsible for the error.
